Add order-entry capacity without another hire.
Ordermatic Managed Order Desk takes order entry off your team. Our software reads every email, PDF, fax, and handwritten order and checks it against your ERP. Our desk team works the exceptions and enters clean orders. Budget it against the CSR you'd otherwise hire, not another software project.
REQUEST A PILOT
Order volume grows. Headcount doesn’t keep up.
Most order desks are staffed for an average week. When someone leaves or volume jumps, the answer is overtime, a backlog, or another job posting. The Managed Order Desk gives you a different line item to reach for.
Every new CSR has to be recruited, hired, and trained on your parts and customers
Turnover walks out the door with the knowledge of how your customers order
Vacations, sick days, and month-end spikes leave orders waiting in the inbox
Software does the reading. People do the judgment.
The Managed Order Desk pairs Ordermatic's order-entry software with a team that runs it for you. You get finished orders in your ERP, not another tool to learn.
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Orders arrive the way they do today.
Email, PDF, fax, handwritten forms, or a photo texted from the counter. Customers change nothing, and your inboxes and fax lines stay where they are.
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Ordermatic reads and checks every line.
The software pulls customer, items, quantities, and pricing, then validates each line against your ERP's product, pricing, and customer data.
- 03
Our desk team finishes the job.
Our people work anything flagged and enter clean orders into your ERP. Your team only hears about what needs a customer conversation.
We take the keying. You keep the customers.
THE DESK HANDLES
- Reading and keying every incoming order
- Matching lines to your part numbers, pricing, and customers
- Working flagged lines within the rules you set
- Entering validated orders into your ERP
YOUR TEAM KEEPS
- Customer relationships, quotes, and follow-up calls
- Pricing exceptions and credit decisions
- Final say on anything outside your rules
- Your ERP, inboxes, and processes, unchanged
Compare it to your next hire, not your software budget.
The Managed Order Desk is priced against the order-entry capacity it replaces. Here is how it stacks up against adding another customer service rep.
Post the role, interview, hire, then train on your catalog and customers.
Start with a pilot on a slice of your real orders.
Lives in one person's head and leaves when they do.
Every line is checked against your ERP's product, pricing, and customer data.
Orders wait, or someone else drops their work to cover.
Covering the desk is our job, not yours.
Overtime, or a backlog that customers notice.
The software reads orders as they land, and our team works the exceptions.
Recruiting, training, payroll, and backfill.
One partner accountable for getting orders entered.
The software behind the desk is already live in production.
“My day has changed by the amount of time it now takes to enter an order. It's a very smooth running system and it's very accurate and quick.”
It works with the ERP you already run, including the legacy systems most automation vendors can't support.
- AS/400 / IBM iSeries
- Infor M3 / M4
- Epicor Prophet 21
- Epicor Eclipse
- Eclipse E4
- Epicor Kinetic
- NetSuite
- SAP Business One
- SAP S/4HANA
- Acumatica
- Sage
- Odoo
Straight answers about the desk.
What operations and finance leaders ask before moving order entry to a managed desk.
Is this a staffing agency?
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No. You don't hire, schedule, or manage anyone. Ordermatic runs the order desk: our software reads and validates every order, and our team works the exceptions and enters orders into your ERP.
Do we have to change ERPs, or how customers send orders?
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No. Customers keep ordering by email, PDF, fax, handwritten form, or text. Orders go into the ERP you run today, including legacy systems like AS/400 and Infor M3/M4.
What does a pilot look like?
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We start with a slice of your real order volume and run alongside your current process. Your team checks the entries before anything changes, so you see accuracy on your own order mix first.
How is it priced?
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We price it against the order-entry capacity it replaces, after we see your order mix and volume. The pilot conversation is where we work that out together.
What happens when an order is unclear?
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Anything the software isn't sure about is flagged instead of guessed. Our desk resolves what your rules cover and routes the rest to your team.
Can we start with one channel or one branch?
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Yes. A pilot can start with the channel or branch that takes the most keying time, then expand once you've checked the results.
Request a pilot desk.
Tell us how orders reach you and who keys them today. We'll come back with a pilot scoped to your order mix and the capacity it would replace.
We're onboarding a limited number of pilot desks. Please leave customer names and order numbers out of this form.